Shipping Policy

RETURN AND REFUND POLICY

Thanks for shopping at Healer Team.

If you are not entirely satisfied with your purchase, we’re here to help. If you have an issue, please email us at info@healerteam.com 

Returns:

Our return policy is 30 calendar days from the date of Delivery. If 30 calendar days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Your items need to include the order number or proof of purchase.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for it to get credited to you depending on the payment method.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional notes:

**If you put the wrong shipping address in and the order gets returned to us, you will be responsible for paying the shipping costs to send the order bac to you.

1) You can return the products (you PAY for shipping) and get refunded for the product cost on the order.

2) You can return the products (you PAY for shipping) and also pay the shipping to get the correct products sent back to you.

Please make sure all the information is correct when you place the order, Thank You!

Defects:

If you have an issue with the products in terms of defects, please send us an email and include pictures of the products so we can determine what the defect is.